FAQ

Frequently Asked Questions

1. Where does SWN Elite deliver?

We deliver across all 69 wilayas of Algeria.

2. What payment methods do you accept?

We currently offer Cash on Delivery (COD).

This means you can place your order online and pay when your package is delivered to you.

3. Do I need to pay online when placing my order?

No. You do not need to make an online payment.

Simply place your order and pay the required amount when you receive your package.

4. How can I place an order?

Choose the watch you would like to purchase, add it to your cart, and complete the checkout process with your correct contact and delivery information.

Our team may contact you to confirm your order before shipping.

5. How long does delivery take?

Delivery times can vary depending on your wilaya, location, and the delivery service.

Most orders are delivered within the estimated timeframe communicated during the ordering process.

6. Can I change my order after placing it?

If your order has not yet been shipped, contact us as soon as possible at 0666793553.

We will do our best to accommodate your request.

7. Can I change my delivery address?

If your order has not yet been shipped, contact us immediately with the correct address.

Once the order has been shipped, changing the delivery address may not always be possible.

8. Can I inspect the package before paying?

Package inspection depends on the policies and procedures of the delivery service handling your shipment.

If inspection is permitted, you may inspect the package according to the courier's procedure.

9. What happens if I am not available when the courier arrives?

The delivery service may contact you to arrange another delivery attempt.

Please make sure that your phone number is correct and that you remain reachable during the delivery period.

10. What if I receive a damaged or incorrect product?

Please provide your order information and, when applicable, photographs or videos showing the issue.

We will review your request according to our Return & Exchange Policy.

11. Can I return or exchange my watch?

Returns or exchanges may be possible under the conditions described in our Return & Exchange Policy.

Please review that policy before requesting a return.

12. How can I contact SWN Elite?

You can contact us:

Phone: 0666793553

We're happy to help.