Return Policy
Return & Exchange Policy
Our Commitment
At SWN Elite, we want every customer to be satisfied with their purchase.
If you experience a problem with your order, please contact us as soon as possible so that we can review the situation.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, contact us immediately.
Please provide:
- Your name
- Order information
- Phone number
- Description of the problem
- Clear photographs or video of the product and packaging when applicable
Our team will review your request and determine the appropriate solution.
Return & Exchange Conditions
A return or exchange may be accepted when the product:
- Is damaged or defective upon arrival
- Is different from the product ordered
- Meets the applicable return conditions
The watch should be returned in its original condition and, whenever applicable, with its original packaging and accessories.
Products that have been intentionally damaged, heavily used, modified, or altered may not qualify for return or exchange.
Change of Mind
If you simply change your mind about your purchase, the return or exchange may be subject to our applicable conditions and the nature of the product.
Please contact us before sending anything back.
Return Procedure
Step 1: Contact SWN Elite at 0666793553.
Step 2: Provide your order information and explain the reason for the return.
Step 3: Wait for our instructions before returning the product.
Step 4: Follow the return instructions provided by our team.
Please do not send a product back without contacting us first.
Refunds
Where a refund is approved, the method and timing will be communicated to the customer according to the circumstances of the order and applicable rules.
Important
Return and exchange requests are reviewed individually.
If you have a problem with your order, please contact us before taking any action.
SWN Elite
Phone: 0666793553